Return & Refund Policy

At MTDWF, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return or exchange the product according to the conditions below.

Return Period

You may request a return or exchange within 30 days of receiving your order.

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Be clean and free from damage caused by use.
• Include the original packaging and accessories where applicable.
• Include proof of purchase or your order number.

Products that have been used, damaged through improper use, modified, washed, or otherwise altered may not be eligible for return.

Damaged or Defective Products

If your product arrives damaged, defective, or with an incorrect item, please contact us within 7 days of delivery.

Please provide:

• Your order number.
• A description of the problem.
• Clear photos or videos showing the product and the issue.
• Photos of the packaging if the package was damaged during delivery.

After reviewing the information, we will determine the appropriate solution, which may include a replacement, exchange, or refund.

Return Process

Before sending any product back, please contact us at mtdwff@gmail.com to receive return instructions.

Do not send products to the return address without first contacting us, as unauthorized returns may not be processed.

Return Shipping

For returns due to a change of mind or other reasons not caused by an error or defect on our part, the customer may be responsible for the return shipping cost.

If the product is defective, damaged upon arrival, or we sent the wrong product, MTDWF will provide an appropriate solution and may cover the applicable return shipping cost.

Refunds

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Exchanges

We accept exchanges within the 30-day return period, subject to product availability and eligibility.

If the requested replacement product is unavailable, we may offer an alternative solution or refund.

Non-Returnable Situations

A return may not be accepted when:

• The 30-day return period has expired.
• The product has been used or damaged through improper use.
• The product has been altered or modified.
• The product is returned without the required accessories or packaging where applicable.
• The damage resulted from failure to follow the product's instructions or care guidelines.

Contact Us

For return, refund, or exchange questions, please contact:

MTDWF
Email: mtdwff@gmail.com

We will review your request and provide the appropriate return instructions.